Refund can be claimed by rescission of the contract
When the contract of sale by means of distance communication, the buyer has the right to withdraw from the contract without giving any reason within 14 days of receipt of goods, when in this period, the buyer must deliver to the seller act to which the current applicable legislation combines the expression of the will towards withdrawal.
The Buyers may execute this right of withdrawal by either delivering the goods personally to the shop of the seller together with a declaration of will to withdraw from the contract or at its own expense send the goods to the seller at his address through one of the carriers together with written expression of will of withdraw the contract. Upon withdrawal from the contract by the purchaser within 14 days within the meaning of § 53 par. 7 of the Civil Code, the buyer has the right to withdraw without any penalty, this does not affect the right of the seller to cover the costs associated with the return of the goods.
Goods must be returned undamaged when using the right of withdrawal, preferably in the original package with no signs of use including all accessories and instructions. Packets of seeds must be returned unopened. When all the above conditions for returning goods are kept, your money for the goods will be sent to your account within 30 days from the withdrawal. The Buyer is not entitled to reimbursement of the costs paid to the seller in connection with the delivery of the goods by the carrier back.
Refund can be claimed if the following conditions are kept:
- The right to a refund is valid until 14 days from receipt of goods.
- The goods must not be damaged
- The goods must be packed in the original package